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Help - GTC Field Marketing - www.foneandsurf.com - One Online E-Commerce Store - Top Brands - 1000's Of Products - BT - Lazer Rubber Stamps - Panasonic - Plantronics - Great Prices - Great Offers - Buy Now...
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 Making
a purchase |
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Making
a purchase could not be easier. Just browse our Catalog, and click on any
items that you wish to buy and put them into the shopping cart. After you
have finished your selection, click on "Checkout" and you will
be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or
anywhere else, place your order and your credit card company will convert
the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is
ready to ship. Back ordered items are not charged until they are shipped.
You may send your credit card information via phone, fax, snail mail or
over the Internet. |
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| Shipping
and Handling |
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Shipping
Types:
There are the 2 basic shipping options available to European Union residents.
Please take note that we do not ship on Sundays. As well, please allow one
(1) business day for processing.
• Regular Shipping: you will receive your purchase 5 to 9 business
days from the time we process your order (usually the day after).
• Overnight Shipping: This option is only available to UK residents,
if your order is placed before 9am (GMT) you will receive it the next day.
However, an order placed after 9am (GMT) will be sent the day after, which
means you then will receive it 2 days after you placed your order.
Non European Union Residents:
At the moment our policy is not to ship to countries outside the European
Union.
Overnight Shipping Policies:
Overnight shipping policies: we cannot guarantee overnight deliveries and
shipping fee will not be refunded (in some cases you might get a refund
from the courier company). If you order an item and choose the Overnight
shipping and for any reason it has to be sent again, we will send it Priority
shipping.
Wrong Address Problems:
If the address you gave us has any mistake causing the delivery company
to be unable to deliver the package, we will send your purchase again but
shipping will then be charged again. |
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| Delivery
Schedule |
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Comming
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| Back
Orders |
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If your item
is not in stock, we will back order for you. You will always be emailed
with the option to cancel your order if you would rather not wait. |
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| Tax
Charges |
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For
orders made from the UK or the European Union, 17.5% VAT is added. All other
orders are VAT free and you should click the exempt button to reduce VAT
to zero . |
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| Returns
Policy |
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RETURNS AND
REFUNDS:
Refunds and Returns
If you are not satisfied with your item, you can return it for a refund.
Please note that if you ordered by Credit Card and return your item, you
will be refunded, minus 4% of the total transaction fee. This is to cover
the Credit Card charge that Visa and Mastercard charges us.
If you wish to return a product, please e-mail us with the following details
and wait for a reply before shipping your back product to us. Some restrictions
may apply but we will notify you.
1. No returns will be accepted unless complete information is provided including:
Order Number and Payment Method
Full Name
Full Address
Valid E-mail Address
Phone Number (including the area code)
Quantity and Name of returning Product(s)
Reasons for returning the Product(s)
Make sure you receive the e-mail confirmation before sending back the product.
All requests for return authorisation must be made within the first year
of the warranty period. Product(s) authorised for return must be returned
with all original packaging, manuals and accessories in good condition.
All returns must be received within 10 days of receiving e-mail confirmation
from www.foneandsurf.com. Late or incomplete returns may be subject to refusal.
The 10 day period will NOT be extended or reassigned. Please note that original
shipping charges are not refundable under any circumstances.
Email to returns@foneandsurf.com |
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| Remittance
Terms |
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| Privacy
Policy |
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This Statement was last updated on 31st October 2002
PRIVACY STATEMENT
Introduction
We take the privacy of your information very seriously. This Statement sets out our information collection and use practices. If you use any of our products, you will be deemed to have consented to the collection and use of the personal information you provide in the ways described below. Please read this Statement carefully and if you have any questions email us at info@foneandsurf.com. We have the right to amend this Statement at any time with or without notice.
Personal information that we collect and how we use it
When you register with us we will collect certain information from you that we will keep on our system. Typically this will be information regarding you and your business such as your business address, your name and position, and certain business related details to allow us to correctly locate you in our database. We use this information to provide our products to you, to gather statistics to identify new products and to tell you about new products and services we introduce. Any personal information we collect will be used only in accordance with current data protection legislation applicable to England.
How we keep personal information accurate and up-to-date
We rely on you to provide accurate information and to tell us when that information changes, for example, should you change your address or business name. When you request it, we will correct, change or delete information about you. We will not otherwise change any information you have provided. We regularly review our system and remove information that is out of date or no longer required.
Protection of your credit and debit card information
We will encrypt any credit/debit card data provided to us for the purchase of products online. We will hold card details only for the duration of the buyer's connection to the system and only for the purpose of allowing the card handler(s)/processor(s) to verify and conclude the transaction. Once the buyer disconnects from the system the card details are deleted - they are not stored in the system.
Protection of your login names and passwords
If you believe that the security of your login and password has been breached, you should contact us immediately on 020 8570 6646 or info@foneandsurf.com. We may keep certain personal details on our system to allow us to identify you in the event that you forget or lose your login name or password.
How we use “cookies”
Cookies are small amounts of data that are sent to your browser from our system and stored on your computer's hard disk. We use cookies to remind us of who you are. This allows you to use our system without having to repeatedly type in your information. We use cookies also to help us track usage of our system so that we may tailor it to your needs.
When we provide information about you to third parties
Except as described elsewhere in this Statement, or when the law requires it, we do not provide any personal information regarding users of our system to third parties or other users, and only reveal necessary details to another user to support trade between users. We may share information with our partners, but they are not permitted to use the information outside the confines of our specific relationship. Provided you give your consent our partners may provide you with details of any new products or services they offer.
We may disclose statistics (e.g. '45% of our users are small businesses') and survey results to partners and other third parties for the purpose of supporting our business activities, but these statistics will not include any information to identify you.
We may disclose personal, business or trading details should we need to pursue an action against a user who violates any of our terms and conditions, copyright rights or other proprietary rights and intellectual property rights. We may also disclose such information to any government, law enforcement or regulatory agency that properly requests it.
We do not intend to transmit personal data to persons outside the European Union.
Public access to trading information
Information that you provide to support the buying and selling of goods or services becomes public information in our system. Please remember that you should exercise appropriate care when deciding to disclose personal information.
How we keep our system secure
Our system has security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include firewalls, backing up of data and, where appropriate, encryption and secure Internet transactions. Despite these measures "perfect security" on the Internet does not exist.
Our data protection registration
We are registered with the Data Protection Register, www.dataprotection.gov.uk. Our registration number is (pending).
How to contact us
We welcome your comments on our Privacy Statement. You may contact us by email at info@foneandsurf.com, by telephone on 020 8570 6646 or by letter to Fone-Tech Ltd, 343 Bath Road, Hounslow West, Middlesex, TW3 3DH. |
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| Guarantee
/ Product Waranty |
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Comming
Soon |
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| Credit
Card Security |
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ONLINE
SHOPPING SECURITY:
100% Secure Transaction:
We guarantee that every transaction you make at www.foneandsurf.com will
be 100% secure. This means you pay nothing if unauthorized charges are made
to your credit card as a result of shopping at www.foneandsurf.com.
Why Our Website is 100% Secure:
The Netscape™ and Microsoft™ browsers allow for information
coming into and going out of your computer over the Internet to be encrypted,
so that if it is intercepted it will be illegible. Therefore, confidential
information such as credit card numbers can be transmitted securely.
To indicate a secure page, both Netscape Navigator and Microsoft Internet
Explorer show a closed lock at the bottom of the page.
Our shopping cart is designed to work with a secure server, so that sensitive
payment information is never transmitted insecurely over the Internet. You
will see the previously mentioned lock when you proceed to the checkout.
Additionally, all our transactions are processed via 'Worldpay', providing
better protection against fraud for consumers and merchants alike.
If You Still Don't Want to Use Your Credit Card Over The Internet
No problem! You can order by mail or phone. |
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| Copyright
Policy |
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Comming
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| How
To Order By Phone Or Mail |
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FEEL MORE SECURE
ORDER BY PHONE:
Order by Phone at www.foneandsurf.com:
Feel free to call us to order if you don't want to send your credit card
number, or any other personal information, through the Internet. Our representative
will gladly take your order. Make sure that you have your credit card in
hand and know the name of the product(s) you are willing to purchase.
Your call will be answered between 10 am and 6 pm (Monday to Friday) at
+44 (0)208 570 6646
Alternatively use our call
back service
We will call you back as soon as possible. Modem users: dont forget to disconnect
your modem if it is on the same line as your telephone.
ENQUIRIES BY MAIL:
Enquire about Products and Services by Mail:
please send your order to the following address
www.foneandsurf.com
Orders Department
343 Bath Road,
Hounslow West,
Middlesex,
TW3 3DH
United Kingdom
Please include the following information with all order:
Full Name
Full Address
Valid Email Address
Phone Number (including the area code)
Product(s), Service(s) you wish to order
Payment details (credit card / cheque) |
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